//Insights//

Service Users

We aim to deliver the highest quality of home care services across the Boroughs of Barnet, Harrow, Brent with a commitment to continually improve our services in recognition to the changing needs of our service users.

We will achieve this by:

• Promoting service user independence and quality of life
• Creating a work environment which recognises and rewards the commitment of all employees to exceed our service users expectations.
• Effective partnership with our service users, their representatives and carers and other service providers’ i.e. GPs and other Health Bodies involved in the care of service user.

We value our service users and their requirements to provide for:

• Prompt and timely responses
• Accessibility
• Reliability
• Privacy
• Dignity
• Security
• Independence
• Confidentiality
• Responsiveness
• Competence
• Courtesy
• Quality
• Integrity
• Value for money